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Frequently Asked Questions

How can I contact Overby Watches?

Email Paul, at overbysales@gmail.com, with your questions and comments.

What is Overby Watches' Return Policy?

Watches may be returned within 30 days for any reason. To be eligible for return, the watch, and accessories, must be in new, unworn condition. The customer is responsible for return shipping.

 

If the watch is defective, or not as described, or is damaged in transit, Overby Watches will pay for return shipping. See our Returns page for more details.

Does my watch come with a Warranty?

Yes, your Baltany watch comes with a two year Baltany warranty, facilitated by Overby Watches. In the case of a manufacturing defect, Overby Watches will pay for return shipping, and will provide a refund or replacement.

 

This warranty does not cover battery changes, normal wear and tear, damage from abnormal or abusive use, negligence, accidents (knocks, dents, broken crystal, etc.), or non-observance of the provided directions.

How can I make a warranty claim?

In the case of a defect, please email Paul at overbysales@gmail.com, and explain the issue with the watch. Paul will issue an RMA number, and provide a return shipping label. Upon return, Overby Watches will inspect the watch, and then provide a refund or replacement. See our Warranty page for more details.

Is Overby Watches an Authorized Reseller?

Overby Watches is a U.S. Authorized Reseller of Baltany watches. We purchase Baltany watches direct from Baltany.

Does Overby Watches sell authentic watches?

Yes, all watches are guaranteed to be 100% authentic.

Where is Overby Watches located?

Overby Watches is located at 40 E 16th St., Grafton ND, USA. All watches ship from this location. This is not a public store front. Please, no visitors.

Is it cold in North Dakota?

You betcha. 

Is there snow on the ground?

Probably.

Where does Overby Watches ship?

We ship within the contiguous United States, and Canada (some exclusions may apply). Overby Watches does not ship outside of the United States and Canada.

Will I have to pay import duties and fees?

If your shipping address is in the United States, you will not have to pay duties and fees.

If your shipping address is in Canada, duties, taxes, and fees may apply. You are responsible for any duties, taxes and fees that might apply.

Will you smuggle my watch across the border?

Yes, but only on February 30th.

Will you sell your watches for a lower price?

Yes, for a fee.

Does Overby Watches service watches?

No, we do not service or repair watches. 

How long has Overby Watches been selling online?

Paul Overby is the owner and operator of Overby Watches. Paul got his start selling watches on eBay in 2015.

Who owns Overby Watches?

Overby Watches is owned by Overby Sales, LLC, which is incorporated in the state of North Dakota. Overby Sales is owned and operated by Paul Overby.

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