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Returns

Eligibility

Watches may be returned within 30 days from delivery date, for any reason. To be eligible for return, the watch, watch band, and accessories, must be in new, unworn, condition. If the watch is worn, scratched, or the strap shows signs of wear, your return will be refused.

Return Process

To initiate a return, please contact Paul at overbysales@gmail.com with your order number. Next, securely package your watch, and include the order number with the package. Ship the watch back to the following address. 

Paul Overby

Attn: Returns

40 E 16th St

Grafton ND 58237

USA

You are responsible for the cost of shipping and insurance. Please ensure your watch is properly packaged, to avoid damage or loss. 

Once we receive your watch, we will inspect the watch for wear, and then issue you a refund. Please allow one week for processing your return. 

Canadian Returns

If you live in Canada, please return the watch according to the instructions above. To avoid duties and taxes, write "returned timer" on the customs paperwork.

Exchanges

Exchanges are not available. If you wish to exchange a watch, please return the watch according to the instructions above, and then purchase the watch you desire.

Refused Return

If we refuse your return due to wear, or because it is outside of the return window, you are responsible for acquiring the watch, and paying any associated shipping costs. 

Defective Watch

If you receive a damaged or defective watch, or need to make a warranty claim, please visit our Warranty page for instructions.

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